Refund & Return policy
Order Cancellation
Physical Products -> Orders can be cancelled only before the item is shipped -> Orders already shipped cannot be cancelled
Refund Policy No-Refund Policy We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
-> Product Not Received -> If the product is lost in transit -> If the wrong product is delivered -> If the product is damaged during shipping
Refund Process (When Applicable) If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days Return Policy We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:
Eligibility for Return -> Returns are accepted only for defective, damaged, or incorrect products received. -> The return request must be initiated within 24 hours of receiving the product.
Return Process -> If your return request is approved, the replacement process will be initiated within 2-3 business days. -> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Important Notes -> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances. -> We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.
Shipping Policy Processing TimeAll orders are processed within 1-2 business days. During peak periods such as Festival season, processing may take longer, but we will make every effort to ship your order as quickly as possible.
4. Delivery Time
Delivery times may vary depending on your location. Typically, orders are delivered within 3-7 business days. Please note that delays may occur due to high demand during the festive season or unforeseen circumstances like weather conditions.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment in real time.
At Pavan Products, customer satisfaction is our top priority. We strive to provide high-quality plastic household products that meet your expectations. If you are not completely satisfied with your purchase, our Refund Policy ensures a straightforward and hassle-free process.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The product received is defective or damaged.
- The product delivered is incorrect or does not match your order.
- The return request is initiated within [specific timeframe, e.g., 7 days] of delivery.
2. Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Products used, altered, or not in their original condition.
- Items purchased on clearance or marked as “final sale.”
- Custom or personalized products.
3. Return Process
To initiate a return and request a refund:
- Contact our customer service team at [Insert contact details] with your order number and details of the issue.
- Our team will provide instructions on how to return the product.
- Ensure the product is securely packaged and returned in its original condition, including all tags, labels, and accessories.
4. Refund Method
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [specific timeframe, e.g., 5-7 business days] to your original payment method.
5. Shipping Costs
- If the return is due to an error on our part (e.g., defective or incorrect product), we will cover the return shipping costs.
- For all other returns, shipping costs are non-refundable, and the customer is responsible for return shipping fees.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy, please get in touch with our support team:
- Email: info@pavanproducts.com
- Phone: 020-27442525
We are committed to resolving any issues promptly and ensuring your shopping experience with Pavan Products is exceptional.
At Pavan Products, customer satisfaction is our top priority. We strive to provide high-quality plastic household products that meet your expectations. If you are not completely satisfied with your purchase, our Refund Policy ensures a straightforward and hassle-free process.
1. Eligibility for Refunds Refunds are applicable under the following conditions:
- The product received is defective or damaged.
- The product delivered is incorrect or does not match your order.
- The return request is initiated within 7 days of delivery.
2. Non-Refundable Items Certain items may not be eligible for refunds, including:
- Products used, altered, or not in their original condition.
- Items purchased on clearance or marked as “final sale.”
- Custom or personalized products.
3. Return Process To initiate a return and request a refund:
- Contact our customer service team at customercare@pavanproducts.com with your order number and details of the issue.
- Our team will provide instructions on how to return the product.
- Ensure the product is securely packaged and returned in its original condition, including all tags, labels, and accessories.
4. Refund Method Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited within 5-7 business days to your original payment method.
5. Shipping Costs
- If the return is due to an error on our part (e.g., incorrect product), we will cover the return shipping costs.
- For all other returns, shipping costs are non-refundable, and the customer is responsible for return shipping fees.
6. Contact Us If you have any questions or concerns regarding our Refund Policy, please get in touch with our support team:
- Email: info@pavanproducts.com
- Phone: 848484 7752
We are committed to resolving any issues promptly and ensuring your shopping experience with Pavan Products is exceptional.
